Shipping Policy

Last updated: September 1, 2026

This Shipping Policy explains how Lira & Renne processes and delivers online orders.

Order Processing

Orders are normally processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays. Processing may take longer during launches, promotions, holiday periods, or periods of unusually high demand.

Orders containing personalised, made-to-order, or pre-order items may require additional preparation time. Any specific production estimate shown on the relevant product page takes priority over the standard processing period above.

Shipping Destinations and Costs

Available shipping destinations, methods, and charges are displayed at checkout based on the delivery address and order contents. If a destination is not available at checkout, we are unable to ship there at that time.

Estimated Delivery Times

Estimated delivery times are shown at checkout when available and begin after the order has been processed and dispatched. Unless a guaranteed service is expressly identified, all delivery dates are estimates rather than guarantees. Customs clearance, carrier disruptions, severe weather, local holidays, high seasonal demand, and events outside our reasonable control may cause delays.

Tracking

When tracking is available, you will receive a shipping confirmation containing the tracking details. Tracking information may take up to 72 hours after dispatch to begin updating. In some destinations, the parcel may be transferred to a local carrier for final delivery.

Split Shipments

Items from the same order may occasionally be shipped in separate parcels. If this occurs, you may receive more than one tracking number. You will not be charged additional shipping fees solely because we split an order.

Address Accuracy and Changes

Please check the delivery address carefully before submitting an order. If you notice an error, email contact@liraerenne.shop as soon as possible. We cannot guarantee that an address can be changed after processing begins or after dispatch.

Lira & Renne is not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer. If a parcel is returned to us for this reason, the customer may be responsible for reasonable reshipping costs, subject to applicable law.

Customs, Duties, and Taxes

For international orders, import duties, taxes, customs fees, or brokerage charges may apply. Unless checkout expressly states that these charges are included, they are the responsibility of the recipient. We do not control customs decisions or processing times. Refusing a parcel because of import charges may result in deductions for non-refundable costs from any refund, where permitted by law.

Delayed or Missing Parcels

If an order has not arrived by the end of its estimated delivery window, first check the tracking information, delivery address, safe places, and whether a neighbour or local carrier received the parcel. If you still cannot locate it, contact us at contact@liraerenne.shop with your order number so that we can assist with a carrier investigation.

A carrier may mark a parcel as delivered shortly before the final handover. Please allow up to 2 business days after a delivery scan before reporting the parcel missing, unless there is evidence that it was delivered to the wrong location.

Damaged Parcels or Incorrect Items

If a parcel arrives damaged or contains an incorrect item, contact us promptly. Include your order number and clear photographs of the item, external packaging, internal packaging, and shipping label. We will review the issue and provide an appropriate solution in accordance with our Return and Refund Policy and applicable law.

Unclaimed or Refused Parcels

If a parcel is refused, not collected, or returned because delivery attempts were unsuccessful, we may deduct reasonable carrier and return costs from the refund where permitted by law. Shipping charges already incurred may be non-refundable unless the parcel was refused because it was damaged, incorrect, or otherwise non-conforming.

Contact

For shipping questions, contact Lira & Renne at contact@liraerenne.shop.