Contact Information

Last updated: September 1, 2026

Our customer care team is available to help with questions about products, orders, shipping, returns, refunds, privacy, or the use of our website.

Lira & Renne

Website: https://liraerenne.shop

Email: contact@liraerenne.shop

Customer Support

When contacting us about an existing order, please include your order number and the email address used at checkout. For a damaged or incorrect item, include clear photographs of the item, packaging, and shipping label so that we can assist you efficiently.

We aim to respond within 1 to 2 business days. Response times may be longer during weekends, public holidays, promotional periods, or times of unusually high demand.

Returns

Please contact us before sending a return. Approved return instructions and the appropriate return address will be provided by email. Items sent without prior authorisation may not be accepted.

Privacy Requests

To exercise a privacy right or ask a question about personal information, use the email address above and write "Privacy Request" in the subject line. We may request information reasonably necessary to verify your identity.