Privacy Policy

Last updated: September 1, 2026

This Privacy Policy describes how Lira & Renne ("Lira & Renne", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit liraerenne.shop, make a purchase, communicate with us, or otherwise use our online services (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Services.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact information: name, billing address, shipping address, email address, and telephone number
• Order information: products purchased, order history, returns, refunds, and customer service communications
• Payment information: payment method and transaction details. Complete payment card information is generally processed directly by our payment providers and is not stored by us
• Account information: username, password, saved preferences, and account settings, if you create an account
• Device and usage information: IP address, browser type, device identifiers, pages viewed, referring pages, approximate location, and interactions with the Services
• Marketing information: communication preferences and information about how you interact with our emails or advertisements
• Information you provide: product reviews, survey responses, messages, photographs, or other content submitted to us

How We Collect Information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers or business partners that support our store, payments, delivery, analytics, fraud prevention, and marketing activities.

How We Use Personal Information

We may use personal information to:

• Process payments, fulfil orders, arrange shipping, and manage returns or refunds
• Create and manage customer accounts
• Provide customer support and respond to requests
• Send transactional messages, including order and delivery updates
• Send marketing communications where permitted by law and according to your preferences
• Personalise and improve the Services, products, advertising, and customer experience
• Detect, investigate, and prevent fraud, security incidents, misuse, or illegal activity
• Comply with legal obligations, enforce our terms, and protect our rights and the rights of others

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website use, measure performance, prevent fraud, and deliver or measure advertising. You can control cookies through your browser settings and, where available, our cookie preference tool. Blocking certain cookies may affect the functionality of the Services.

How We Disclose Personal Information

We may disclose personal information to:

• Our e-commerce platform, payment processors, delivery carriers, warehouses, customer support providers, analytics providers, advertising partners, and other vendors that perform services on our behalf
• Professional advisers, insurers, auditors, and financial institutions where reasonably necessary
• Government bodies, regulators, courts, or law-enforcement authorities when required by law or necessary to protect rights, safety, and security
• A buyer, investor, or successor in connection with a merger, financing, reorganisation, sale of assets, or similar business transaction
• Other parties when you direct us or provide consent

We do not disclose personal information in exchange for money. Some privacy laws may define certain advertising or analytics disclosures as a "sale", "sharing", or use for targeted advertising. Where these laws apply, you may have the right to opt out.

Legal Bases for Processing

Where required by law, we process personal information on one or more of the following legal bases: performance of a contract, compliance with legal obligations, our legitimate interests or those of a third party, protection of vital interests, and your consent. You may withdraw consent at any time where processing is based on consent, without affecting processing that occurred before withdrawal.

International Data Transfers

Our service providers may process information in countries other than the country in which you live. Where required, we use legally recognised safeguards for international transfers. Depending on the service and destination, these may include adequacy decisions or approved contractual protections.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations. Retention periods vary according to the type of information and applicable requirements.

Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information. However, no system or method of transmission is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information through unsecured channels.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; to restrict or object to certain processing; to withdraw consent; to opt out of certain targeted advertising, sale, or sharing; and to appeal a decision regarding a privacy request.

To exercise a privacy right, email contact@liraerenne.shop. We may need to verify your identity before completing the request. You may also use an authorised agent where permitted by law. We will not discriminate against you for exercising a privacy right.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. Even if you opt out of marketing, we may continue to send non-promotional communications about your orders, account, or customer service requests.

Children's Privacy

The Services are not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

Third-Party Links

The Services may contain links to websites or platforms operated by third parties. Their privacy and security practices are governed by their own policies, and we are not responsible for those practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or Services. The updated date at the top of this page indicates the latest revision.

Contact Us

For privacy questions or requests, contact Lira & Renne at contact@liraerenne.shop.