Return and Refund Policy

Last updated: September 1, 2026

We want you to be pleased with your purchase from Lira & Renne. This policy explains how returns, exchanges, cancellations, and refunds are handled.

30-Day Return Period

You may request a return within 30 days after the date your order is delivered. To qualify for a return, the item must be unused, unworn, undamaged, and returned in the same condition in which it was received, with all original packaging, tags, accessories, and proof of purchase.

To begin a return, email contact@liraerenne.shop with your order number, the item you wish to return, and the reason for the return. If the request is accepted, we will send the return instructions and the appropriate return address. Items sent back without prior authorisation may not be accepted.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a tracked shipping service and keeping the shipping receipt until the return is completed. Original shipping charges are non-refundable unless required by applicable law or the return is due to our error.

If you receive a defective, damaged, or incorrect item, contact us promptly and include clear photographs of the item, packaging, and shipping label. When the issue is confirmed, Lira & Renne will provide an appropriate solution and cover reasonable return costs where applicable.

Non-Returnable Items

The following items cannot be returned unless they arrive defective or applicable law provides otherwise:

• Personalised, engraved, made-to-order, or otherwise customised items
• Gift cards
• Items marked as final sale before purchase
• Earrings or other hygiene-sensitive items after the hygiene seal has been removed, where permitted by law
• Items showing signs of wear, alteration, misuse, accidental damage, or improper care

Sale items remain eligible for return unless they were clearly marked as final sale before purchase or are otherwise excluded above.

Exchanges

The quickest way to receive a different item is to return the original item and place a new order after the return has been approved. If an exchange option is available for your order, our customer care team will explain it when responding to your request.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or has been dispatched. If the order has already been dispatched, you may request a return after delivery in accordance with this policy.

European Union and United Kingdom Cooling-Off Rights

If your order is delivered to a consumer in the European Union, European Economic Area, or United Kingdom, you may have a legal right to cancel an eligible online purchase within 14 days after delivery without giving a reason. After notifying us, you must return the goods within the period required by applicable law. Statutory exceptions, including certain personalised or hygiene-sensitive goods, may apply. Nothing in this policy limits your mandatory consumer rights.

Refunds

We will inspect your return and notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds to your account.

If more than 15 business days have passed since we approved your refund, please contact contact@liraerenne.shop.

Contact

For questions about returns or refunds, contact Lira & Renne at contact@liraerenne.shop.