Terms of Service

Last updated: September 1, 2026

These Terms of Service ("Terms") govern your access to and use of liraerenne.shop and any purchase from Lira & Renne (collectively, the "Services"). Throughout these Terms, "we", "us", and "our" refer to Lira & Renne, and "you" refers to the visitor, customer, or other user of the Services.

By visiting the website, creating an account, or purchasing a product, you agree to these Terms and to the policies referenced in them. If you do not agree, do not use the Services.

1. Eligibility and Use of the Services

You must be at least the age of legal majority in your place of residence, or use the Services with the permission and supervision of a parent or legal guardian. You may use the Services only for lawful personal or household purposes and in accordance with these Terms.

2. Accounts

If you create an account, you are responsible for providing accurate information, keeping your login credentials confidential, and all activity conducted through your account. Notify us promptly if you suspect unauthorised use. We may suspend or terminate an account where reasonably necessary to protect the Services or enforce these Terms.

3. Product Information

We make reasonable efforts to display product descriptions, colours, dimensions, materials, and images accurately. Screen settings, lighting, handcrafted characteristics, and manufacturing variations may cause minor differences. Product images are illustrative and may not show the exact scale. These variations do not affect rights you may have when a product is defective or materially different from its description.

Products and offers may be changed, limited, or discontinued without notice, subject to orders already accepted and applicable law. We may limit quantities per customer, household, order, or address where reasonably necessary.

4. Prices and Payments

Prices are shown in the currency displayed at checkout. Taxes, shipping costs, duties, and other charges, if applicable, will be shown or described before you complete the purchase. You agree to provide current and accurate billing and payment information and confirm that you are authorised to use the selected payment method.

We may correct genuine pricing, description, or availability errors. If an error affects an order you placed, we will contact you and, where appropriate, offer the option to proceed with corrected information or receive a cancellation and refund.

5. Orders and Acceptance

An order confirmation acknowledges that we received your order but does not necessarily mean it has been accepted. We may decline or cancel an order for legitimate reasons, including suspected fraud, payment failure, inventory errors, unlawful activity, shipping restrictions, or a genuine pricing error. If payment has already been collected for a cancelled order, the amount will be refunded to the original payment method.

6. Shipping and Delivery

Shipping options, charges, and estimated delivery times are described in our Shipping Policy and at checkout. Delivery dates are estimates unless expressly guaranteed. Risk and ownership transfer as provided by applicable consumer law. You are responsible for providing a complete and accurate delivery address.

7. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy. Nothing in these Terms limits mandatory consumer rights that cannot lawfully be excluded.

8. Intellectual Property

All content made available through the Services, including text, photographs, graphics, product designs, logos, icons, videos, and website layout, is owned by or licensed to Lira & Renne and is protected by applicable intellectual property laws. You may use the Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, publish, sell, exploit, or create derivative works from protected content without prior written permission.

9. Prohibited Conduct

You must not:

• Use the Services for an unlawful, fraudulent, abusive, or misleading purpose
• Violate the rights of another person or entity
• Submit false information, malicious code, or harmful material
• Interfere with the security, operation, or availability of the Services
• Scrape, crawl, reverse engineer, or access the Services by automated means without permission, except where such restriction is prohibited by law
• Attempt to gain unauthorised access to any system, account, or data
• Use our content, products, or Services to infringe intellectual property or privacy rights

10. Reviews and Other Content

If you submit a review, photograph, comment, or other content, you confirm that you have the right to provide it and that it is accurate, lawful, and does not violate another person's rights. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, and display that content in connection with the Services and our marketing, subject to applicable privacy law. We may remove content that violates these Terms.

11. Third-Party Services and Links

The Services may use or link to third-party services, including payment providers, delivery carriers, social networks, or external websites. We are not responsible for third-party content, policies, availability, or practices. Your use of a third-party service may be governed by separate terms.

12. Disclaimer

To the fullest extent permitted by law, the Services are provided on an "as available" basis. We do not guarantee that website access will always be uninterrupted, timely, secure, or error-free. This disclaimer does not exclude product guarantees, statutory warranties, or consumer rights that cannot legally be limited.

13. Limitation of Liability

To the fullest extent permitted by law, Lira & Renne will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services. Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

14. Indemnification

To the extent permitted by law, you agree to indemnify Lira & Renne against third-party claims, losses, and reasonable expenses arising from your unlawful misuse of the Services, violation of these Terms, or infringement of another party's rights. This section does not apply where prohibited by consumer law.

15. Termination

We may suspend or terminate access to the Services if you materially violate these Terms or if necessary to protect customers, third parties, or the Services. Provisions that by their nature should survive termination will remain effective.

16. Severability and Waiver

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.

17. Entire Agreement

These Terms, together with the policies referenced on the website, form the entire agreement between you and us regarding the Services and replace prior communications concerning the same subject.

18. Governing Law

These Terms are governed by the laws applicable to the business operating Lira & Renne, without depriving you of mandatory protections available under the laws of your usual place of residence. Any dispute may be brought before a court that has jurisdiction under applicable consumer law.

19. Changes to These Terms

We may update these Terms from time to time. Changes will apply from the date the revised Terms are posted and will not retroactively alter an order already accepted, except where required by law.

20. Contact

Questions about these Terms should be sent to Lira & Renne at contact@liraerenne.shop.